ZERMATT KERAMIK MAINTAINS FULL OWNERSHIP OF THE PRODUCTS UNTIL FULL PAYMENT HAS BEEN OBTAINED
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you.
If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.
It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method
ALL PACKAGES ARE SENT WITH DHL FROM OUR STUDIO IN FURI/ZERMATT. YOUR ORDER WILL BE SENT WITHIN TWO WORKING WEEKS AFTER IT HAS BEEN PLACED UNLESS NOTIFIED.
The normal delivery time from the package has left our studio is:
3-5 days after order within Switzerland.
If nobody is at the address when DHL makes the delivery, a note is left in the mailbox and DHL leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us.
When you find the DHL note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.
Please note that it is not possible to make a delivery to a PO box.